Connected Technologies - Smart Home Technician

Posted: 12/29/2021

Job Summary
Installs and maintains Connected Technologies products and services for residential and small business customers. Disciplines include Audio/Video and Home Theater, Burglar and Fire Alarms, Home Automation, Networking/WiFi, and various residential and commercial electronic subsystems.  
Essential Job Functions

  • Provides automation, audio/video, lighting control, networking, alarm, and various other electronic system services in residential and commercial buildings according to installation specifications
  • Determines overall project requirements by analyzing works orders, materials, inventory, and labor needs
  • Tracks and Maintains project related inventory
  • Interprets service orders, records, and structure plans
  • Delivers a top-quality system installation
  • Performs appropriate testing/audits on new systems following installation and as needed
  • Repairs existing systems through troubleshooting problems and correcting appropriately
  • Interprets test equipment results, and then troubleshoots any problems with the system to resolution
  • Provides customers with in-depth training of system functions. Addresses questions or concerns
  • Establishes and connects systems for remote monitoring
  • Interacts with customers to build and maintain solid customer relations.  I.E. explain methods to be used to complete service requirements; scheduling appointments, installing services, and clearing troubles to satisfy customer needs, etc.
  • Maintains safe work environment by keeping work areas neat and clean and utilizing Zirrus, OSHA, and industry safety practices
  • Maintains technical knowledge by attending training, educational workshops and vendor seminars, plus engages in on-the-job training
  • Contributes to the efficiency of the team. Recommends options and course of action; implements initiatives communicated by the CT manager
  • Maintains 24-hour emergency service coverage by participating in on-call rotation
  • Maintain and safely operate a company vehicle for work assignments
  • Assist with training needs and provide support for various system installations.  Ensure fellow Zirrus employees are knowledgeable in deemed SME aspects of system installations
  • Complete all work in a safe manner and with electrical code, as outlined by North Carolina Board of Examiners of Electrical Contractors
  • Valid driver’s license required
  • All other duties as assigned
Knowledge, Skills and Abilities
  • Ability to work with customers and understand their needs around various systems and solutions
  • Strong interpersonal and communication skills
  • Strong problem-solving skills
  • Be a “hands on” team member
  • Strong sense of ownership, self-motivated, team player
  • Ability to multi-task and work with minimal supervision
  • Open to continuous learning and new technology
  • Ability to work a flexible work schedule
Education and Experience
  • 5 plus years of experience in security, fire, automation, audio/video, networking fields preferred
  • Alarm technician experience and the ability to demonstrate proficiency is a significant a plus
  • Proven skills as a Control4 Automation Programmer is greatly preferred