Installation & Repair Technician (Monday - Friday 11-8)

Posted: 12/29/2021

Installation & Repair Technician (Monday - Friday 11-8)
Job Summary
Provides telecommunications and customer network products and services to residential and business customers by installing, testing, and maintaining facilities and equipment. This position is Monday-Friday 11-8, with potential of OT based on business needs.
Essential Job Functions

  • Determines project requirements by analyzing service orders and trouble reports, including materials needed
  • Utilizes service order plant information by connecting copper and fiber jumpers from central office equipment to cable pairs and fiber optic distribution plant
  • Establishes service to customer premises by connecting copper cable pairs, subscriber carrier equipment and fiber optics to drops, protectors and ground assembly
  • Establishes customer station connections by installing Category 6 network wiring and jacks, DSL equipment, in-home Ethernet distribution
  • Understands & troubleshoot IP Network
  • Install & Troubleshoot wireless IP Network
  • Responds to trouble reports by analyzing trouble reports; utilizing test equipment; making repairs and recording results; coding out trouble tickets
  • Maintains customer relations by making contact with customers to clarify service needs and explain methods to be used to complete service requirements; scheduling appointments, installing service and clearing troubles to satisfy customer needs
  • Maintains inventory by keeping truck stock; recording daily material usage
  • Maintains safe work environment by keeping work areas neat and clean and utilizing Yadkin Valley, OSHA and industry safety practices
  • Maintains technical knowledge by on the job training, certifications, and attending educational or vendor learning opportunities
  • Contributes to installation and repair department effort by coordinating operations with other departments; recommending options and course of action; implementing directives
  • Provides weekend and holiday coverage by participating in scheduled work rotation
  • Maintains twenty-four-hour emergency service coverage by participating in on-call scheduling and staggered workforce hours; being available for call-out
  • Understands & troubleshoot IP Network
  • Install & Troubleshoot wireless IP Network
  • Maintains and safely operates a company vehicle for work assignments
  • All duties as assigned

Knowledge, Skills and Abilities
  • Proficiency in installing, configuring and troubleshooting residential WiFi networks
  • Understand and troubleshoot IP network.
  • Install & Troubleshoot wireless IP network
  • Proficiency in the programming and trouble resolution of customer video equipment
  • Knowledge in application of TCP/IP
  • Knowledge in application of Ethernet
  • Knowledge of basic fiber optics theory
  • Knowledge of RUS practices for station installation and repair
  • Possess and maintain a valid driver’s license
  • Proficiency with Microsoft Applications – PC and windows software
  • Individual judgement and independent decisions required to carry out job duties
  • Good verbal communication skills
  • Ability to work variable work schedules/shifts, and all overtime as required
  • Excellent customer service and communication skills – for both internal and external customers
Education and Experience
  • High School Diploma or equivalent is required.
  • Associates Degree in Information Technology, Telecommunications, Computer Science or Electronics is preferred (any engineering discipline is acceptable)
  • Minimum of 1 year direct customer service experience
  • WiFi Installation and knowledge preferred
  • Two years Telecommunications installation, IT or related work is preferred.
  • Strong technical/computer skills and experience with Microsoft applications is required.