About Home Builders Association of Winston-Salem (HBAWS)
Founded in 1959, the Home Builders Association of Winston-Salem (HBAWS) is affiliated with the National Association of Home Builders (NAHB) and the North Carolina Home Builders Association (NCHBA). As a professional, non-profit trade association, we aim to advocate for and advance the local housing industry and the professionals working within it.
HBAWS serves over 640 members, including builders, remodelers, developers, and a wide range of associate organizations and businesses connected to the building industry.
Position Description:
The Membership Coordinator plays a vital role in ensuring a positive membership experience and supporting the growth of the association. This position involves managing membership processes, member engagement, financial record-keeping, and providing excellent customer service. The ideal candidate is detail-oriented, organized, and passionate about fostering strong relationships within the association.
Duties and Responsibilities:

• Process new membership applications and renewals efficiently and accurately.

• Oversee new member orientation and ensure smooth onboarding.

• Implement membership recruitment, retention, and engagement strategies to grow and sustain an active membership base.

• Serves as the staff liaison for the Membership & Spike Club and Associate Members Committee, assisting with coordination, meeting preparation, and committee initiatives.

• Prepare and maintain monthly membership reports, tracking membership trends and metrics.

• Manage the member database, ensuring all information is current and accurate.

• Assist members with login issues and provide technical support for database access.

• Process membership and event invoices, ensuring timely deposits using QuickBooks Online.

• Manage the collection of past-due invoices, maintaining accurate records of payments.

• Assist with CE registrations, managing rosters, distributing member packets, emailing certificates of completion to participants and report to NCBI and NCLBGC

• Serve as the primary contact for incoming calls in the absence of staff, handling inquiries in a timely and professional manner, and directing callers to the appropriate team members as required.

• Greet visitors to the office in a friendly and professional manner, helping and directing them to the appropriate staff.

• Sort and distribute incoming mail to relevant staff members in a timely manner.

• Prepare and arrange the HBAWS Conference Room for committee, Board of Director meetings and other events as needed. This task will be assigned to part-time staff once hired.

• Work closely with the Marketing & Events Director to promote membership-driven initiatives, events, and communication efforts.

• Perform other tasks and responsibilities as assigned by the Executive Vice President to support the overall operations and success of the association.

• Experience in membership management

• Strong verbal and written communication skills

• Outstanding interpersonal and member service abilities

• Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.

• Proficient in Microsoft Office Suite and QuickBooks online

• Ability to work effectively in a small team setting

• Flexibility to work evenings and weekends as needed.

  Compensation Details:

• Full time salaried position.

• Salary: $40,000-$50,000

• Medical/Dental/Vision

• PTO

• Life Insurance/Short Term Disability

• Retirement

This position will be available starting in early March.
 
Application Instructions:
Send your cover letter and resume to: giselal@hbaws.org